Customer Retention Specialist

Land Rover Droitwich

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Job Introduction                 

Due to an internal promotion, we are recruiting for a Customer Retention Specialist to join the team at our Listers Land Rover in Droitwich.

The hours of work are Monday to Friday, between either 08:00 - 17:30 or 08:30 - 18:00 (on a rota basis). With 1 in 4 Saturdays 09:00 - 13:00.

Excellent salary and benefits with an OTE of £29,400.

As a Customer Retention Advisor you will facilitate inbound calls and service bookings as well as making outbound calls to existing Jaguar and Land Rover customers offering comprehensive support in all of their vehicle servicing and maintenance requirements.

Role and Responsibilities

  • Inbound and outbound aftersales calls, booking customers vehicles into the dealership for service or repairs.
  • Follow up calls to remind customers of required work previously identified
  • Accurate data inputting of customer details
  • Identifying infrequent customers and promoting Listers services
  • Increase customer retention while ensuring customer satisfaction
  • Improve and drive lead conversions
  • Contacting prospective customers and upselling products
  • Adhering to brand standards

About you

  • Automotive or car dealership experience is preferred but not essential as full training will be provided. However, ideally you will have previous customer service or telesales experience  
  • Customer focussed with excellent communication & organisational skills
  • Self-motivated & target driven
  • Able to work on your own or as part of a team
  • Ability to use your own initiative to provide impeccable customer service
  • Smart and presentable with an outstanding telephone manner
  • Competent using Microsoft Office

What we offer

  • 25 days holiday plus bank holidays
  • Company Pension
  • Wellness Programme
  • Sick Pay
  • Group life insurance
  • Staff discount on car servicing
  • Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
  • Long service and loyalty incentives
  • Staff referral scheme
  • In-house, manufacturer & professional qualifications
  • Free Parking / On-site Parking
  • Company Events