Employee Relations Advisor

Head Office - Stratford-upon-Avon, Listers Alok House Solihull

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Employee Relations Advisor – Multisite Retail – Hybrid Working

Package : Excellent salary plus car & benefits

Role Summary

We are currently recruiting for a confident, hands-on Employee Relations Advisor to join our growing business and team. You will be the first point of contact for all Listers HR related queries.

It will be your remit to receive general HR enquiries from across the group and assess them for escalation and/or the appropriate advice.

You will be tasked with giving commercially focused and pragmatic advice across varying disciplines, such as: absence management, flexible working, disciplinaries, grievances, performance management, employee welfare and much more. It will also be your remit to ascertain the complexity of each enquiry, record it, and identify when to escalate.

From time to time, you may also be required to give support in more complex casework, such as acquisitions and mergers (TUPE), ACAS early conciliation and Tribunal preparation and casework.

Hours of work are 08:30 – 17:30 but a degree of flexibility will be required due to the nature of the role. This is a hybrid remote based role (office and home) which will also require travel between our dealerships across the West Midlands, Lincolnshire, Gloucestershire , Norfolk & Bristol.

Role &  Responsibilities :

  • Be the first point of contact for all things ER related.
  • Record and collate all ER casework, ensuring our records are always up to date.
  • Manage employee relations cases effectively, ensuring consistency throughout our businesses.
  • Utilise your experience of ER and employment law, when giving that advice.
  • Identify more complex ER cases and escalate to the Head of HR where necessary.
  • Act as the lead for Listers absence management; working with line managers to conduct welfare meetings, manage our occupational health relationships and find suitable resolutions.
  • Coach and support line managers across all ER disciplines to ensure the consistency of our people management.
  • Support line managers in finding and delivering suitable and effective resolutions, to include all formal processes, contractual matters, policies, and general queries.
  • Develop and maintain strong working relationships with line managers.
  • Develop and maintain a good working knowledge of relevant employment law, legislation, and best practice; in order to carry out the role to the highest level.
  • Review and contribute to the continuous improvement of HR best practice, ensuring the efficient and effective delivery of our service to the wider business.

About you:

This role will suit an individual who currently works in an HR advisory role, operating in a hands-on capacity, who is looking to take on more responsibility.

We are not just looking for an advisor, we are looking for someone who is capable of practicing what they preach, confidently and pragmatically. Demonstrating an ability to execute best practice and process, whilst also engaging and influencing others.  

To succeed in this role, you will:

  • Be a hands-on HR generalist.
  • Be self-confident, approachable, and proactive in the way you carry out your work.
  • Have an excellent understanding and knowledge of ER, employment law and relevant legislation, with an awareness of the importance of keeping up to date.
  • Be commercially driven, with a pragmatic approach to HR and a real focus on reaching suitable resolutions.
  • Have excellent communication skills, with an emphasis on your written communication.
  • Have the ability to build relationships at all levels.
  • Be able to multitask and prioritise your workload, dependant on the needs of the business.
  • Have the ability to immerse yourself in company policies and procedures; specifically, HR policies, contracts of employment and their practical application.
  • Have experience of case management and exposure to the full life cycle of ER cases.
  • Have experience of coaching and training line managers. 
  • Hold a full UK driving licence.


As a Listers HR Advisor, your remuneration will be competitive, with a basic salary up to £35,000 (dependant on experience). In addition, you will receive the benefit of a company car, supported by a superb benefits package.

Which will include

  • A minimum of 33 days annual leave (including bank holidays). 
  • A workplace pension scheme – A great way to save for your future.
  • Life Assurance– Giving you peace of mind.
  • Ongoing training and career development opportunities
  • Employee Discount Scheme– In this current climate, making the most of your income is paramount. Our employee discount scheme offers fantastic cashback and discounts across a huge selection of retailers.
  • WeCare – is our Employee Assistance Programme, giving you 24/7, 365 days a year support, when you need it. WeCare is an online service, giving you access to GP’s, a mental health support service and a get fit programme and more.
  • Various Incentive schemes – such as introduce a new employee and introduce a new customer.
  • Long Service Awards – In recognition of an employee’s longevity, we recognise our colleague’s commitment to the business.
  • And much more….

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire.  We support employees in all areas of the business, whatever your aspirations might be Listers has a career for you.