Customer Contact Specialist

Contact Centre Birmingham

This vacancy is now closed however please click here to view other opportunities within Listers or click here to join our Talent Community or set up job alerts.


Job Introduction                 

We are recruiting for a Customer Contact Specialist to join our division working at our Contact Centre based in our Audi Dealership in Solihull. The hours of work are on a rota basis Monday - Friday, between the hours of 08:00 - 18:00 as well as working Saturdays.

This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.

The successful person will be supported for the first 3 months of their career, receiving guaranteed monthly earnings equivalent to a minimum of £23,000 a year salary. The 6 month period will help towards supporting you while you are training and settling in to your new role.

Role and Responsibilities

  • Dealing with Aftersales calls, booking customers vehicles into the Dealership for service or repairs
  • Accurate data inputting of customer details
  • Increase customer retention while ensuring customer satisfaction
  • Improve and drive lead conversions
  • Contacting prospective customers and upselling products
  • Initiating the solving of customers problems in a professional manner
  • Adhering to brand standards

About you

  • Customer focused with excellent communication & organisational skills
  • Self-motivated & target driven
  • Able to work on your own or as part of a team
  • Ability to use your own initiative to provide impeccable customer service
  • Smart and presentable with an outstanding telephone manner
  • Competent using Microsoft Office
  • Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

  • 25 days holiday plus bank holidays
  • Pension scheme
  • Health & wellbeing benefits
  • Group life insurance
  • Staff discount on car servicing
  • Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
  • Long service and loyalty incentives
  • Staff referral scheme
  • In-house, manufacturer & professional qualifications

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire.  We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.