Senior Service Advisor

Toyota Stratford-upon-Avon

This vacancy is now closed however please click here to view other opportunities within Listers or click here to join our Talent Community or set up job alerts.


We are currently looking to recruit a Senior Service Advisor with first class customer service skills.

Working hours are Monday to Friday 8:00 - 18:00 and Saturdays on a rota basis.

In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience.

Role and Responsibilities

  • To ensure the efficient and profitable operation of the Service department
  • To maximise departmental performance in line with market potentials through the sale of labour, parts and accessories
  • To ensure that all manufacturers policies and procedure are adhered
  • Assist with planning, forecasting and delivering sales targets
  • Managing and development of the team
  • Growing workshop utilisation and efficiency
  • Exceeding customer satisfaction
  • Managing the smooth running and day to day activity of the Service Department

You will need to be hands on in your approach to help support the Service Manager in driving the department forward, ensuring targets are met and budgets are managed. You will also be versed in all aspects of the Service Department.

The ideal candidate will have previously worked as a Service Advisor, Senior Service Advisor, or workshop controller. 

What we offer

  • 25 days holiday plus bank holidays
  • Pension scheme
  • Health & wellbeing benefits
  • Group life insurance
  • Staff discount on car servicing
  • Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
  • Long service and loyalty incentives
  • Staff referral scheme
  • In-house, manufacturer & professional qualifications

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire.  We support employees in all areas of the business, whatever your aspirations might be Listers has a career for you.