Job Introduction
We are currently recruiting for a Customer Relationship Executive to join our Head Office in Solihull.
We require a sales driven, articulate and friendly communicator with high organisational skills who has up to date knowledge of the vehicle market.
This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.
Role and Responsibilities
- As a Customer Relationship Executive your role will be to actively generate leads and to co-ordinate the booking of appointments within our Toyota & Volkswagen Group Brands to generate and increase vehicle sales utilising the systems and database available to you.
- You will be required to actively prospect, follow-up and update your KPI’s and efficiencies daily.
- You will work towards the increase of the Dealerships retentions rates and targets that you will be set.
- You will have direct contact with our client database and we will expect you to work to a high standard when liaising with them.
- You will be required to exceed internal and external customer expectations in line with best practice and Company guidelines.
- Carry out any other reasonable duties professionally as directed by your Manager.
About you
- Previous experience of administration or call centre operation within the motor trade would be advantageous
- Customer focused with excellent communication and organisational skills
- An ability to work to a high standard, particularly a high attention to detail to ensure all paperwork is submitted securely and accurately
- Smart and presentable with an outstanding telephone manner
- Working independently or as a team, you will have the ability to engage with management across Listers dealership network to encourage a smooth and efficient service for our customers
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
- 25 days holiday plus bank holidays
- Pension scheme
- Health & wellbeing benefits
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.