We are looking for a passionate & talented Trainer / Mentor / Coach to assist with the induction and ongoing improvement of our Aftersales teams’ performance.
You will play an integral role in the creation and delivery of training and the development of our existing teams.
This role will support a customer centric approach to delivering exceptional customer service and communication and is based at our Training Centre in Solihull. On occasion, the role will require attending locations across the group. There could also be the opportunity for some remote working.
Reporting to the Group Learning & Development Manager, the person we are looking for will have:
- Previous experience of developing and delivering first class training within an Aftersales environment is desirable. Though applicants who can demonstrate a track record of high level coaching and mentoring within an Aftersales environment would be welcomed.
- The ability to engage groups of learners at every stage of the learning process using a variety of exercises and discussion to embed learning.
- Experience of working in a learning department with a focus on achieving set qualification standards & targets within an accredited environment is desirable,
- A genuine interest and passion for the automotive industry, keeping abreast of developments both within the brands represented by Listers and its competitors.
- Practice in maintaining CPD Records.
- IT Skills – The successful candidate will be required to design, create and present e-Learning materials and therefore requires excellent computer skills and the confidence to appear in video presentations. Training for e-Learning software will be provided but the candidate would be expected to demonstrate an existing competence with general software packages, especially Microsoft Office.
An excellent Package awaits the successful candidate including a company Car.
To be considered for this role, you should have previous experience as an Aftersales Trainer, ideally in the motor trade. Alternatively you may be an Aftersales, Service or Assistant Service Manager looking to take your first step in to training.
In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get:
- 25 days holiday plus bank holidays
- Pension scheme
- Health & wellbeing benefits
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.