Customer Relationship Advisor (Maternity Cover)

Land Rover Droitwich
Description

Job Introduction

We are currently recruiting for an enthusiastic individual to join our customer finance renewals team, based at our Land Rover Dealership in Droitwich. This is a telephone based role, dealing with predominantly outbound calls to existing and previous customers. 

This position is available initially on a maternity cover contract, but can lead to a more permanent role within Listers Group. 

Role and Responsibilities

  • As a Customer Relationship Advisor your role will be to actively generate renewals leads and to co-ordinate the booking of appointments to generate and increase vehicle sales utilising the systems and database available to you.
  • You will also be required to engage with customers outside of dealership opening hours via live chat on a rota basis.
  • You will be required to actively prospect daily, run campaigns within the specified systems and update your KPI’s and efficiencies daily.
  • You will work towards the increase of the Dealerships retentions rates and targets that you will be set.
  • You will have direct contact with our client data base and we will expect you to work to a high standard when liaising with them.
  • You will be required to exceed internal and external customer expectations in line with best practice and Company guidelines.
  • Carry out any other reasonable duties professionally as directed by your Manager.

About you

  • Previous experience of customer service or administration within the motor trade would be advantageous, however if you are able to demonstrate previous experience in a similar role training can be provided
  • You will be an excellent communicator with outstanding administrative skills
  • An ability to work to a high standard, particularly a high attention to detail to ensure all paperwork is submitted securely and accurately
  • Working independently or as a team, you will have the ability to engage with other members of the dealership to encourage a smooth and efficient service for our customers
  • Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

  • 25 days holiday plus bank holidays
  • Pension scheme
  • Health & wellbeing benefits
  • Group life insurance
  • Staff discount on car servicing
  • Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
  • Long service and loyalty incentives
  • Staff referral scheme
  • In-house, manufacturer & professional qualifications

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire.  We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.