Handover Specialist

Mercedes Benz Grimsby

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Description

We are currently looking to recruit a Handover Specialist to join our retail sales team at our Mercedes Benz Dealership in Grimsby.

This role would perfectly suit a highly – motivated individual with experience and a passion for providing exceptional levels of customer service.  

Someone who is out-going, energetic, and process-driven.  

Experience within the technology industry would be ideal but not essential.

Role & Responsibilities

• Co-ordinating, within the retailer environment only, the vehicle handover process for all new and used vehicles from start to finish.

• Checking vehicles over prior to handover including fuel and that all accessories are fitted. In addition, all service manuals, book packs and handover forms are ready.

• Being prepared and waiting to meet and greet guests for vehicle handover within the retailer.

• To provide a vehicle handover experience that exceeds all customer expectations. This is to include demonstrating, in full, the technology within the vehicle and ensuring customers’ mobile devices are paired and radio stations are set to the customer preferences.

• Presenting personalised handover gifts to customers.

• Arranging, via appointment, a complimentary post-handover invitation back into the retailer to assist with additional technical customer needs.

• Final check of delivery/handover files into sales administration department making sure all forms, documents etc. are complete with signatures where required.

• Compiling personalised automotive videos to enhance trust and transparency for the customer post-handover.

• Follow-up calls to all customers post-handover ensuring their confirmation of an outstanding customer experience from the retailer was received.What we are looking for

• A well-presented individual who can confidently communicate and build rapport quickly with both colleagues and customers.

• Someone with excellent organisational skills who can prioritise tasks and be flexible to ad-hoc requirements and be able to time manage and diarise appointments effectively.

• A team-player.

• Experience of customer handling and telephone techniques and etiquette.

• You will possess a valid UK driving licence.

Typically your working hours are between 8:30 and 18:00 Monday to Saturday with a day off in the week. 

In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get:

  • 25 days holiday plus bank holidays
  • Pension scheme
  • Health & wellbeing benefits
  • Group life insurance
  • Company car schemes
  • Staff discount on car servicing
  • Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
  • Long service and loyalty incentives
  • Staff referral scheme
  • In-house, manufacturer & professional qualifications