Internet Sales Advisor

Mercedes Benz Hull
Description

We are seeking a professional customer service / sales person to play a key part in the continued growth of our internet sales division. You will take enquiries generated by our Mercedes-Benz website and engage with customers’ in a courteous and efficient manner to ensure that they receive the ‘Best Customer Experience’.

Working hours are Monday to Saturday, between 8.30am to 6pm and sundays on a rota basis. Due to the Sunday rota you will also be entitled to one full weekend off a month.

Role and responsibilities to include:

  • To contact customers who enquire via the Mercedes-Benz website within given timescales
  • Identify customer requirements and pass on leads to the Sales Team for follow up
  • Liaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreed
  • Accurately administer details of conversations on our Dealer Management System
  • Record contact, and outcomes with customer on Enquiry Management Systems accurately to achieve Brand standards
  • To validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracy
  • To promote other services and products as appropriate

 What we are looking for:

  • Ideally someone with experience in dealership sales and aftersales environments.
  • The ability to use all appropriate modules of the Dealer Management System, particularly Contact Management and EMS
  • Good administrational knowledge
  • Able to demonstrate a track record of achievement in both sales and customer service
  • Is able to follow a compliant process, and can communicate over the telephone and via email in a professional manner
  • Is able to engage customers and build relationships
  • Has a genuine interest and passion for the motor industry, keeping abreast of developments
  • Is numerate and analytical with strong attention to detail and possesses intermediate IT skills
  • Embraces new ideas and thinking; eager to learn and develop their self

 

In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get:

  • 25 days holiday plus bank holidays
  • Pension scheme
  • Health & wellbeing benefits
  • Group life insurance
  • Company car schemes
  • Staff discount on car servicing
  • Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
  • Long service and loyalty incentives
  • Staff referral scheme
  • In-house, manufacturer & professional qualifications