When customers bring their vehicles into one of our Centres for service or repair, their first point of contact will be our Service Department.
This role will be a maternity cover contract between 8 - 10 months.
Firstly you will telephone customers to remind them their car requires servicing. This could be regular maintenance, an MOT or even a safety recall reminder. Then liaising with the service department you will book in the service vehicle, possibly arranging collection or even a courtesy car.
You will be preparing job cards, entering customer’s details onto our database and administering payments received along with host of other administrative duties.
You will be closely involved with CSI (Customer Satisfaction Index) as today it is imperative to ensure that our customers are completely happy with the service that they have received.
This is carefully monitored by telephoning once work has been carried out to ascertain their level of satisfaction and on very rare occasions to address concerns and issues.
The successful applicant will have gained experience working in a similar role but is looking to Listers Group for better rewards and better promotion opportunities
In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get:
- 25 days holiday plus bank holidays
- Pension scheme
- Health & wellbeing benefits
- Group life insurance
- Company car schemes
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications