Parts Advisor

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Job Role
Aftersales, Service, Parts & Workshop
Dealership
Skoda Coventry
Employment type
Full-time
Ref
18887
Salary
Basic salary & benefits. OTE £22,500
Contract type
Permanent
Brand
Find out more about Listers Škoda
Brand
Description

We are currently looking to recruit a Parts Advisor to be based in our SKODA Dealership in Coventry.

You will be directly involved with the general public, trade customers and the supply of our own workshops.

Role & Responsibilities:

• Order Preparation: You will be responsible for pre-picking parts for the workshop job cards, picking parts for customer orders and checking availability of stock from various enquiries.

• Sales and Customer Service: Through in-bound and out-bound telephone enquiries, walk in customers, and internet enquiries you will be developing customer relationships through providing good product knowledge and creating an effective first impression.

• Stock Control: Ensuring consumables and service parts are regularly replenished providing a swift service to our workshop and other departments as well as our trade/retail customers.

• Handles warranty claims processing (relating to parts issues) and completes all relevant administration promptly and accurately (including customer records and invoicing).

What we’re looking for:

• Ideally you will have gained Motor Factor knowledge in a similar role with another franchise or specialist parts company.

• Confidence, resilience, drive, energy and talent.

• A well-presented individual with a desire, character and attitude to succeed.

• The ability to quickly establish and build rapport with our customers.

• You must be willing to work between 8am and 6pm Monday to Friday, with the occasional Saturdays on a rotating basis.

In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get:

  • 25 days holiday plus bank holidays
  • Pension scheme
  • Health & wellbeing benefits
  • Group life insurance
  • Company car schemes
  • Staff discount on car servicing
  • Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
  • Long service and loyalty incentives
  • Staff referral scheme
  • In-house, manufacturer & professional qualifications
Dealership
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