Service Advisor

Job Role
Aftersales, Service, Parts & Workshop
Dealership
VW Stratford-upon-Avon
Employment type
Full-time
Ref
18810
Salary
Basic salary & bonus & excellent benefits depending upon capability
Contract type
Permanent
Brand
Find out more about Listers Volkswagen
Brand
Description

Due to significant growth, we are currently looking to recruit a Service Advisor, ideally with a motor trade background at our Volkswagen Dealership in Stratford-upon-Avon. You will be joining a very well established and experienced service department in one of the highest performing Volkswagen retailers in the UK.

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.  Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

 You will be responsible for:

  • Booking in vehicles
  • Greeting customers
  • Informing them of progress
  • Organising works authorisation
  • Liaising with the workshop and other internal departments

 What we're looking for:

  • This role would ideally suit someone who has previously worked as a Trainee Service Advisor, Experienced Service Advisor, Parts Advisor or Service Manager within a dealership
  • However you don't just need to be from the motor industry; more importantly you will be able to demonstrate excellent customer service skills
  • Unlimited confidence, resilience, drive, energy and talent
  • A well-presented individual with a desire, attitude and character to succeed
  • The ability to quickly establish and build rapport with our customers
  • You will also possess a valid driving licence and be willing to work between 08:00 and 18:00 Monday - Friday as well as working Saturdays on a rota basis.

In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get:

  • 25 days holiday plus bank holidays
  • Pension scheme
  • Health & wellbeing benefits
  • Group life insurance
  • Company car schemes
  • Staff discount on car servicing
  • Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
  • Long service and loyalty incentives
  • Staff referral scheme
  • In-house, manufacturer & professional qualifications
Dealership
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