Parts Advisor

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Job Role
Aftersales, Service, Parts & Workshop
Dealership
Toyota Cheltenham
Employment type
Full-time
Ref
18462
Salary
Basic salary & bonus & excellent benefits
Contract type
Permanent
Brand
Find out more about Listers Lexus, Find out more about Listers Toyota
Brand
,
Description

We are currently looking to recruit a Parts Advisor to be based in our Toyota and Lexus Dealership in Cheltenham.

You will be directly involved with the general public, trade customers and the supply of our own workshops.

Role & Responsibilities:

• Order Preparation: You will be responsible for pre-picking parts for the workshop job cards, picking parts for customer orders and checking availability of stock from various enquiries.

• Sales and Customer Service: Through in-bound and out-bound telephone enquiries, walk in customers, and internet enquiries you will be developing customer relationships via our Toyota and Lexus Trade programmes providing good product knowledge and creating an effective first impression.

• Stock Control: Ensuring consumables and service parts are regularly replenished providing a swift service to our workshop and other departments as well as our trade/retail customers.

• Handles warranty claims processing (relating to parts issues) and completes all relevant administration promptly and accurately (including customer records and invoicing).

What we’re looking for:

• Ideally you will have gained Motor Factor knowledge in a similar role with another franchise or specialist parts company.

• Confidence, resilience, drive, energy and talent.

• A well-presented individual with a desire, character and attitude to succeed.

• The ability to quickly establish and build rapport with our customers.

• You must be willing to work between 8am and 6pm Monday to Friday, with the occasional Saturdays on a rotating basis.

In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get:

  • 25 days holiday plus bank holidays
  • Pension scheme
  • Health & wellbeing benefits
  • Group life insurance
  • Company car schemes
  • Staff discount on car servicing
  • Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
  • Long service and loyalty incentives
  • Staff referral scheme
  • In-house, manufacturer & professional qualifications
Dealership
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