Job Introduction
We are currently recruiting for a Digital Sales Advisor to join our Mercedes-Benz dealership in Hull.
You will be working 5 days a week, which will include regular weekends on a rota. We offer an OTE of £32,500 (which includes a £20,000 basic salary), and other company benefits.
We are seeking a professional customer service person to play a key part in the continued growth of our digital sales division. You will take enquiries generated by our Mercedes-Benz website and engage with customers’ in a courteous and efficient manner to ensure that they receive the ‘Best Customer Experience’.
Role and responsibilities to include:
- To contact customers who enquire via the Mercedes-Benz website within given timescales
- Identify customer requirements and pass on leads to the Sales Team for follow up
- Liaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreed
- Accurately administer details of conversations on our Dealer Management System
- Record contact, and outcomes with customer on Enquiry Management Systems accurately to achieve Brand standards
- To validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracy
- To promote other services and products as appropriate
What we are looking for:
- Ideally someone with experience in a sales environment, although not essential
- A passion for the automotive industry and delivering a exceptional customer experience
- The ability to use all appropriate modules of the Dealer Management System, particularly Contact Management and EMS
- Good administrational knowledge
- Able to demonstrate a track record of achievement in both sales and customer service
- Is able to follow a compliant process, and can communicate over the telephone and via email in a professional manner
- Is able to engage customers and build relationships
- Has a genuine interest and passion for the motor industry, keeping abreast of developments
- Is numerate and analytical with strong attention to detail and possesses intermediate IT skills
- Embraces new ideas and thinking; eager to learn and develop their self
In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get:
- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Free Parking / On-site Parking
- Company Events