Description
We are currently looking to recruit a Used Car Sales Controller who will be responsible in aiding the Sales Manager to support the Sales team in daily operations, in such a way to maximize used car sales.
Benefits include the use of a company car and an OTE of £60,000. Hours of work are Monday to Saturday between 8.30am to 6pm, with a day off in the week and working 1 in 3 Sundays.
The successful applicant will be aiding the Sales Manager in appraising staff training needs and coach staff as required. You will be expected to achieve agreed sales target for used cars, within defined operating and financial guidelines.
The role & responsibilities include:
• Customer Satisfaction (CSI): You will build trust, communicate effectively and exceed our customer’s expectations; In essence you will ensure that our customers buying experience is industry leading. You will also be accountable for handling customer queries and complaints and ensure they are resolved effectively.
• Maximising Opportunities: To support the sales team in daily operations including but not limited to customer contact, sales deal building and closing and vehicle preparation while ensuring the correct level of stock is kept to the company’s agreed level.
• Maximising Profit: By driving the sales process and supporting the sales team in achieving their monthly KPI’s for unit sales, profit per unit, finance penetration and add-on products within Used Cars. Carry out accurate appraisals of all vehicles presented in part-exchange and to agree valuations with the Sales Manager and complete satisfactory negotiations with potential customers to maximise sales. To ensure budgetary sales / profit forecasts are achieved, and monitor departmental performance.
• Data Quality and FSA Compliance: Ensure accurate completion of all Used Car sales paperwork and providing reports as required on all sales activities ensuring accurate sales forecasts. Making sure that the sales team accurately and vigorously collect all customer contact and vehicle data in order to maximise the quality and content of the customer database (adhering to the Company’s FSA obligations).
What we’re looking for:
You may currently be a Used Car Sales Controller or an experienced sales executive looking for your first step into management.
• A well-presented individual with a desire, character and attitude to succeed.
• The ability to quickly establish and build rapport with our customers.
In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get:
- 25 days holiday plus bank holidays
- Pension scheme
- Health & wellbeing benefits
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications