Service Manager

VW Commercial Coventry

Job Introduction                 

We are currently recruiting for a Service Manager for our Volkswagen Commercial Vehicles Dealership based in Coventry. The hours of work are Monday to Friday 8:00am until 6:00pm, and covering Saturdays 8:30am - 1:00pm on a Rota basis when required.

In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience.

Role and Responsibilities

  • Accountable for all workshop and Service department staff, you will manage, coach and develop the team to reach their full potential and performance.
  • Planning, forecasting and delivering sales targets.
  • Growing workshop utilisation and efficiency.
  • Responsible for your own budget, you will relish the opportunity to drive the business forward.
  • Working closely with other department managers to drive the overall centre performance

About you

  • This role would ideally suit someone who has previously worked as a Senior Service Advisor, Service Manager, Parts Manager, Assistant Aftersales Manager or experienced Aftersales Manager.
  • You will have the drive and talent to push the department forward; working to achieve agreed KPI’s and brand standards.
  • You must be able demonstrate a profitable and successful track record of delivering outstanding results as well as delivering exceptional customer satisfaction.
  • In addition your need to have strong management and leadership skills, winning mentality and a real passion for the brand.
  • Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

  • 25 days holiday plus bank holidays
  • Pension scheme
  • Health & wellbeing benefits
  • Group life insurance
  • Staff discount on car servicing
  • Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
  • Long service and loyalty incentives
  • Staff referral scheme
  • In-house, manufacturer & professional qualifications

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire.  We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.